Privacy Policy

1.1 Information You Provide: When you book a ride, request a quote, or contact us, we collect information such as your name, email address, phone number, pickup and drop-off locations, flight details, payment information, and any special requests.

1.2 Account Information: If you create an account with us, we store your login credentials, booking history, and saved preferences.

1.3 Automatically Collected Information: When you visit our website, we automatically collect certain data including your IP address, browser type, device information, pages visited, and referral source through analytics tools such as Google Analytics.

1.4 Payment Information: Payment card details are processed securely through our third-party payment processor. We do not store full credit card numbers on our servers.

We use the information we collect to:

• Process and confirm your bookings and reservations
• Dispatch chauffeurs and coordinate pickups, including monitoring flight arrivals for airport transfers
• Communicate with you about your booking, including confirmations, updates, and receipts
• Process payments and issue refunds where applicable
• Respond to customer service inquiries and resolve disputes
• Improve our website, services, and customer experience
• Send promotional offers and updates, where you have opted in
• Comply with legal obligations and enforce our Terms & Conditions

3.1 Service Providers: We share necessary booking details with our chauffeurs and dispatch partners so they can fulfill your reservation.

3.2 Partner Network: Toronto A1 Limo operates in partnership with Book Airport Limo. Booking data may be shared within this partner network to process and fulfill your reservation.

3.3 Payment Processors: Payment information is shared with our secure third-party payment processor solely to complete transactions.

3.4 Legal Requirements: We may disclose information when required by law, court order, or to protect the rights, property, or safety of Toronto A1 Limo, our customers, or the public.

3.5 We Do Not Sell Your Data: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.1 Cookies: Our website uses cookies and similar tracking technologies to remember your preferences, keep you logged in, and understand how visitors use our site.

4.2 Analytics: We use Google Analytics and similar tools to measure website traffic and performance. These tools may collect data such as pages visited, time on site, and general location.

4.3 Managing Cookies: You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website, such as saved booking preferences.

5.1 Protective Measures: We implement industry-standard technical and organizational safeguards, including encryption for payment processing, to protect your personal information from unauthorized access, alteration, or disclosure.

5.2 Data Retention: We retain personal information only as long as necessary to fulfill bookings, meet legal and accounting requirements, and resolve disputes.

5.3 Your Rights: You may request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond to reasonable requests within 30 days.

5.4 No Guarantee: While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure.